What is DataStax Premium Support?
Premium Support consists of three add-on offerings available to enhance your existing DataStax support experience.
There are three Premium offerings currently available:
- Silver Plan
- Gold Plan
- Platinum Plan
DataStax Premium Support FAQ
Frequently asked questions about DataStax Premium Support
Can I purchase Premium Support for any DataStax product?
You can purchase Premium Support as an add-on to DataStax products that are generally available. Please contact PremiumSupport@datastax.com if you have any questions.
What is included in each of the different DataStax technical support offerings?
Please refer to the DataStax Support Comparison Matrix.
Can I combine DataStax Premium Support options?
Yes. You can combine add-on options to meet your business needs. The choice is entirely up to you.
How long is a Premium subscription period?
Premium subscriptions are annual.
If my support needs are different from what you currently offer, what should I do?
Contact PremiumSupport@datastax.com or your DataStax account representative and we will be in touch with you to discuss possible alternatives.
Contact Us
If you feel your support requirements go beyond our standard packages, please send a message to PremiumSupport@datastax.com or fill out the form here and we'll be in touch to discuss your needs.